ONLINE BOUTIQUE POLICY

1. MADE TO ORDER PROCESS:

1.1 Production process starts upon purchase order receipt. At that point we order fabric from mill, which takes up to 10 days (if it comes from different country or even continent). In the meantime, pattern is prepared per client chosen option.

1.2 Each fabric coupon is inspected upon arrival and run through stabilization process.

1.3 Cutting and sewing takes up to 5 days. Precision is ensured by meticulous hand cutting process. Our tailors construct each garment, one at the time, constantly checking balance on the form, pressing every panel and hand basting seams implementing fit perfection.

1.4 Afterword’s garment goes through hand finishing where we implement our invisible seams, attach trims, and prepare garment for final inspection.

1.5 Before garments are packed and shipped to customers, they go through precise quality control procedures.

2. RETURN POLICY FOR MADE TO ORDER:

WE work with each client individually to ensure satisfaction. After the order in placed, one of our stylist’s contacts clients to confirm fabric choices, and sizing. We also encourage clients to schedule free consultation in our atelier located in Los Angeles, California USA, where they can be professionally measured and inspect garment quality for themselves.

Our meticulous production process has been designed to eliminate fashion waste and client disappointment. WE stand 100% behind our products, but since everything is made to order, we have strict return policy:

2.1 Garments can be returned for full refund, only if arrived damaged. Client will have an option of full refund or new sample. We must be notified within 5 days of package arrival.

2.2 Garments can be return for other reasons within 5 days of package arrival. We will issue 50% (fifty percent) refunded after deducting partial production of our cost.